• 25 Years Experience

• Reliable, Affordable System Design

• Ask about our Design & Project Assist Service

Message on Hold

Why use Message On-Hold? Because it…

• Informs the caller of information about the company, such as hours, services, or locations.
• Entertains the caller, which gives the impression that the time spent On Hold is shorter than what it really is.
• Assures the caller that their call is still connected.
• Provides an opportunity to tell customers and clients about any specials or promotions you may be offering.
• Keeps your marketing messages fresh and up to date
• Creates a professional first (and lasting) impression that builds confidence and helps you stand out from competitors in your market place.
• Provides interesting and engaging productions that will dramatically increase your customer retention and ultimately your business’ success.
• Increases inquiries and sales from callers, as you reinforce existing company promotions and branding .
• Educates and stimulates your customers while keeping them focused on your products and your services.

Each On Hold message program from ICI is personalized and tailored to suit your business image and culture.  We make it our goal to understand your business’ brand so our creative script writers and professional audio production team can create a program that spells success.  Productions include a professional male or female voice talent in a style of your choice.  Background music is an important aspect of a professional On Hold program. ICI provides royalty- paid music from an extensive library to compliment your new On-Hold message production. As part of our customer service commitment you will have approval of the final script draft before it goes to production.